Privacy Policy

1) Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and delivery address
• Order details, payment status, and transaction history
• Account information when you register with us
• Communications you send to us (email, WhatsApp, contact forms)
• Technical data such as IP address, browser type, and device information

2) How We Use Your Information

Your information is used for the following purposes:

• To process and fulfill your orders
• To communicate with you regarding orders, deliveries, or enquiries
• To improve our website, products, and customer experience
• To send updates, promotions, or newsletters (only if you opt in)
• To comply with legal and regulatory requirements

3) Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Your data may only be shared with trusted service providers where necessary, such as:

• Payment gateways and financial institutions
• Logistics and courier partners
• IT service providers involved in website operations

These parties are required to handle your data securely and confidentially.

4) Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand user behaviour, remember preferences, and improve site performance.

You may choose to disable cookies through your browser settings; however, this may affect certain features of the website.

5) Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6) Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing communications at any time
• Request deletion of your personal data (subject to legal obligations)

7) Changes to This Policy

Carlson KL reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated revision date.